Choose the address for your purpose
Student Loans Company complaints postal address
Use this address to complain about the service you have received from the Student Loans Company (SLC). Explain what happened and the practical outcome you are seeking so its Customer Relations team can investigate.
Official source checked . GOV.UK: Student Loans Company complaints procedure
When to use another route
A disagreement about the student finance you are entitled to belongs in the appeals process, rather than a service complaint. Do not use this address to submit an original identity document, an application or a repayment.
Postal address
Customer Relations Student Loans Company 10 Clyde Place Glasgow G5 8DF United KingdomAddress the letter to Customer Relations at 10 Clyde Place. Keep that team name so the complaint can be routed appropriately; a general SLC address alone does not identify the complaint team.
The address will be filled in for you to review and edit. Writing and downloading a PDF are free; printing and post are paid at checkout.
Before you write
- Read SLC's list of required complaint details, including your Customer Reference Number, date of birth, name and the address it holds for you.
- Give a short dated account of the problem and say what would put it right. Include the relevant copies in the PDF rather than referring to missing enclosures.
- Complain promptly and check the current procedure for older events. If someone is acting for you, arrange SLC's consent-to-share process directly with SLC first.
Check the official instructions again before sending, especially when replying to a letter that names a different team or address.
Prepare, review and keep a copy
Write your letter online or upload a PDF. The address stays editable and you review the document, postal service and full price before paying. Keep your own copy of the final letter and any references.
PostOwl prints PDF pages and posts them from inside the UK. It cannot include original documents, cheques or other physical enclosures. Printing acceptance, postal handoff and confirmed delivery are different stages; read about postal records and proof of posting if your letter is time-sensitive.
PostOwl is an independent printing and posting service and is not affiliated with this organisation. This entry helps you find an address; it does not determine whether your letter satisfies a particular process or deadline.